Shipping & Returns

At CW Naturals, every product is thoughtfully handcrafted with care. We want your shopping experience to be just as enjoyable as the botanical products you receive.

Below you'll find helpful information about order processing, shipping, delivery, and returns so you know what to expect when shopping with us.

Processing & Shipping

Seasonal Shipping Policy

At CW Naturals, protecting the quality and integrity of our handcrafted botanical skincare products is a priority. Because many of our formulations contain natural oils, butters, and other temperature-sensitive ingredients, extreme heat during transportation may affect their consistency, appearance, and overall quality.

Regular Shipping Season

CW Naturals generally offers shipping within the United States from October 1 through May 31, subject to weather conditions and product availability.

Summer Shipping Suspension

From June 1 through September 30, CW Naturals suspends shipping of heat-sensitive products, including whipped body butters, lip treatments, and facial serums.

This seasonal restriction helps protect our handcrafted products from excessive heat during transportation and delivery.

Weather-Related Shipping Restrictions

CW Naturals reserves the right to delay, suspend, or temporarily discontinue shipping whenever anticipated temperatures or transportation conditions may compromise product quality.

Shipping restrictions may begin before June 1 or extend beyond September 30. The start of our regular shipping season does not guarantee shipping availability.

If weather conditions prevent an order from shipping within a reasonable timeframe, customers will be notified and offered the option to wait for suitable conditions or receive a full refund.

Botanical Mists

Select botanical mists may be available for shipping during warmer months, provided their formulations and packaging have been evaluated for stability under anticipated shipping conditions.

CW Naturals reserves the right to delay or suspend shipping of botanical mists when temperatures or transportation conditions may compromise product quality or safety.

Local Delivery

During periods when shipping is suspended, local delivery within the Phoenix metropolitan area may be available by prior arrangement.

Delivery availability, service areas, minimum purchase requirements, and any applicable fees will be confirmed before an order is accepted.

Local delivery is subject to scheduling and weather conditions to help protect product quality.

Our Commitment to Quality

At CW Naturals, we believe quality should never be compromised. Our seasonal shipping policies reflect our commitment to delivering handcrafted botanical skincare products with the care and attention they deserve.

We appreciate your patience and understanding as we take these extra precautions to protect your purchases.

At CW Naturals, every product is thoughtfully handcrafted with care. Your satisfaction and the quality of our botanical skincare products are important to us.

Returns & Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges due to a change of mind, personal fragrance preferences, or individual product preferences.

This policy does not limit any rights provided under applicable consumer protection laws.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact CW Naturals within 7 calendar days of delivery.

To submit a claim, please provide:

• Your order number and the name associated with your purchase.

• Clear photographs of the product showing any damage, defect, or incorrect item.

• Photographs of the original shipping packaging, including any visible damage.

• A brief description of the issue.

Please retain the product and original packaging until your claim has been reviewed.

Once the issue has been verified, CW Naturals will arrange an appropriate replacement or refund at no additional cost to you.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution or payment provider.

Return Authorization & Mailing Instructions

Please contact CW Naturals before returning any merchandise.

All returns must be reviewed and authorized by CW Naturals before products are mailed back.

If a physical return is necessary, customers will receive return instructions and the appropriate mailing address.

Please do not send products back without prior authorization.

For verified damaged, defective, or incorrect orders requiring a return, CW Naturals will provide return shipping instructions at no additional cost to the customer.

This process does not limit any rights available under applicable consumer protection laws.

Additional Shipping Information

Lost or Delayed Packages

If your package is delayed, lost, or marked delivered but cannot be located, please contact CW Naturals with your order number.

We will review the tracking information and work with the shipping carrier to determine an appropriate resolution.

Product Storage & Care

Our handcrafted botanical products contain natural ingredients that may be sensitive to temperature changes.

To maintain product quality, please follow the storage instructions provided with your product and avoid prolonged exposure to direct sunlight or extreme temperatures.

If your product arrives damaged or unusable, please contact us within seven calendar days of delivery.

Customer Assistance

If you have questions about your order, shipping, or product concerns, please contact CW Naturals using the contact information provided on our website.

We appreciate your support of our small business and look forward to sharing our handcrafted botanical skincare products with you.

CW Naturals

From one skin journey to yours.

hello@cwnaturalsskincare.com